Shipping Policy

At Rawlings Baseball Shop, we’re committed to delivering top-quality baseball gear to players and fans worldwide. Our shipping and returns policies are designed to give you peace of mind with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

For international customers:

• You may be responsible for customs duties, taxes, or fees
• All charges are the responsibility of the recipient
• Delivery times may be longer than domestic shipments

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your Rawlings gear. If you need to return or exchange an item, please follow these steps:

Our Return Policy

• Returns must be initiated within 15 days of receiving your order
• Items must be unused, in original condition, with all tags attached
• Original packaging must be included
• Proof of purchase (order number) is required

How to Return an Item

Step 1: Contact Our Team
Email [email protected] within 15 days of receiving your order with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Your order number and date received
• Items you wish to return/exchange
• Reason for return/exchange

Step 2: Receive Return Authorization
Our team will respond within 1-2 business days with:

• Return authorization number
• Shipping instructions
• Return address: 5021 Gladwell Street, Memphis, US 38115

Step 3: Package and Ship Your Return
Securely package your items including:

• Original packaging and all accessories
• Copy of your order confirmation
• Clearly write your return authorization number on the package

Important: Use a trackable shipping method and consider insurance. You’re responsible for items until they reach our warehouse.

Step 4: Processing Your Return
Once received, we’ll inspect your items within 3-5 business days and notify you via email when:

• Your refund has been processed
• Or your exchange items have been shipped

Exchange Policy

We’re happy to exchange items for:

• Different size (subject to availability)
• Different color (subject to availability)
• Equal or lesser value item (price differences will be refunded)

If your preferred exchange item isn’t available, we’ll process a refund instead.

Refund Information

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement items.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange for a replacement at no additional cost

International Returns

For customers outside the U.S.:

• You are responsible for return shipping costs and any customs fees
• Refunds will be issued in USD and may be subject to currency conversion rates
• Processing times may be longer for international returns

Need Help?

Our customer service team is here to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond promptly.