Welcome to Rawlings Baseball Shop’s FAQ section. We’re here to help you with any questions about our products, shipping, returns, and more. If you don’t find your answer here, please contact our customer service team at [email protected].

About Our Products

What types of baseball equipment do you offer?
We carry a complete range of professional-grade baseball equipment including gloves & mitts, batting helmets, training gear, apparel, accessories, and more. Our products are designed for players at all levels, from little league to the majors.
Are your products suitable for both baseball and softball?
Many of our products are designed specifically for baseball, but several items like bags, apparel, and some training equipment can be used for both baseball and softball. Please check individual product descriptions for details.
How do I know what size glove or helmet to order?
Each product page includes detailed sizing charts. For gloves, we recommend measuring your hand and comparing to our size guide. For helmets, measure head circumference. When in doubt, our customer service team can help you select the right size.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries (excluding some remote areas in Asia and other regions). Our Memphis-based warehouse ensures fast processing and reliable delivery.
What are my shipping options?
We offer two shipping methods:
1. Standard Shipping (DHL/FedEx): $12.95 flat rate, 10-15 business days after dispatch with full tracking.
2. Free Shipping (EMS): Free for orders over $50, 15-25 business days after dispatch with included insurance.
How long does order processing take?
All orders undergo careful inspection and packing within 1-2 business days. You’ll receive tracking information as soon as your order ships.
Can I track my order?
Yes! Both shipping methods include full tracking. You’ll receive your tracking number via email when your order ships.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused and in original condition with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are securely encrypted for your protection.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is as important to us as protecting home plate!
Do you offer any discounts for team orders?
Yes! Combine orders with teammates to qualify for free shipping (orders over $50) and ensure your whole squad gets matching gear at the same time. For large team orders, contact us for potential additional discounts.

Customer Service

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Rawlings Baseball Shop is located at 5021 Gladwell Street, Memphis, US 38115. Please note this is our warehouse/office location and not a retail store.

Still have questions? Our team is here to help! Email us at [email protected] and we’ll get back to you as quickly as possible.